Frequently Asked Questions
iDeal
With iDeal you can pay the amount for your order directly and safely.
Credit card
If you choose to pay by credit card, first indicate which type of credit or debit card you want to use. Then fill in your credit card number, expiration date, CID/CVC code (often on the back of your card) and possibly an additional password. If you return items, the amount will be refunded to your credit card within six weeks.
Bancontact
We have this payment option for our Belgian customers. With this you pay the outstanding amount for your order directly and safely.
Klarna
Klarna is a payment method that allows you to pay flexibly, for example in installments or afterwards. It offers a safe and easy way to make purchases.
2. How does paying with Klarna work?
At checkout, select Klarna as your payment method. After your order, you can pay via the Klarna app or via a payment request within the specified period.
3. What are Klarna's payment options?
Pay later: Pay within 14 or 30 days after receiving your order.
Pay in installments: Spread your payment over several months.
Direct payment: Pay directly via Klarna with a linked bank account or card.
Apple Pay
Apple Pay is a secure and easy way to make payments using your iPhone, iPad, Apple Watch or Mac. It uses contactless technology and your existing payment cards, without the need for a physical card.
We really appreciate it if you would like to give us a review! After receiving your order, you will receive an email from us with the request to leave a review.
Yes, all our ceramics are completely handmade by local workshops in Grottaglie, Puglia, Italy. Each piece is unique and made using traditional techniques that have been passed down for generations.
Absolutely! Because each item is handmade, there may be slight variations in color, shape and finish. This is exactly what makes our ceramics so special and authentic.
Most of our ceramic products are dishwasher safe, but we recommend hand washing to preserve the colours and finish. Check the product description for specific instructions. Microwave use is not recommended for glazed products.
How annoying that you received your product damaged. Send us an email with a clear photo within 48 hours to info@olivaceramics.nl
We will then contact you as soon as possible.
How annoying that you are not satisfied with your item or our service. Send us an email within 48 hours (possibly with a clear photo of your product) to info@olivaceramics.nl
We will then contact you as soon as possible.
All products are handmade and are made and purchased in small quantities. If you want to place a larger order, please contact us so we can investigate what we can do for you.
You can reach us via the contact page or by email at info@olivaceramics.nl